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See exactly what's included in each plan with our detailed feature breakdown.
| Features | Starter$29/month | Professional$99/month | Enterprise$299/month |
|---|---|---|---|
| Core Features | |||
Email-to-Ticket Conversion Automatically convert emails to tickets | ✓ | ✓ | ✓ |
Ticket Management Create, assign, and track support tickets | ✓ | ✓ | ✓ |
File Attachments Attach files to tickets and responses | ✓ | ✓ | ✓ |
Real-time Team Chat Internal team collaboration | ✗ | ✓ | ✓ |
Knowledge Base Built-in knowledge base with search | ✗ | ✓ | ✓ |
Mobile Apps iOS and Android applications | ✗ | ✓ | ✓ |
| Analytics & Reporting | |||
Basic Analytics Response times and ticket volume | ✓ | ✗ | ✗ |
Advanced Analytics Detailed performance metrics | ✗ | ✓ | ✓ |
Custom Reports Build custom reports and dashboards | ✗ | ✗ | ✓ |
Data Export Export data in multiple formats | ✗ | ✓ | ✓ |
Real-time Dashboards Live performance monitoring | ✗ | ✓ | ✓ |
| Automation & Workflow | |||
Workflow Automation Automated ticket routing and assignment | ✗ | ✓ | ✓ |
SLA Management Service level agreement tracking | ✗ | ✓ | ✓ |
Custom Triggers Advanced automation rules | ✗ | ✗ | ✓ |
Escalation Rules Automatic ticket escalation | ✗ | ✓ | ✓ |
Auto-close Tickets Automatically close resolved tickets | ✗ | ✓ | ✓ |
| Customization & Branding | |||
Custom Domains Use your own domain | ✗ | ✓ | ✓ |
Custom Branding Full white-label customization | ✗ | ✗ | ✓ |
Custom Fields Add custom fields to tickets | ✗ | ✓ | ✓ |
Email Templates Customizable email templates | ✗ | ✓ | ✓ |
Custom CSS Advanced styling options | ✗ | ✗ | ✓ |
| Integrations & API | |||
API Access REST API for custom integrations | ✗ | ✓ | ✓ |
Webhooks Real-time event notifications | ✗ | ✓ | ✓ |
Third-party Integrations Slack, Zapier, and more | Limited | ✓ | ✓ |
Custom Integrations Build custom integrations | ✗ | ✗ | ✓ |
SSO Integration Single sign-on support | ✗ | ✗ | ✓ |
| Security & Compliance | |||
SSL Encryption Data encryption in transit | ✓ | ✓ | ✓ |
Data Backup Automated daily backups | ✓ | ✓ | ✓ |
Advanced Security IP restrictions and 2FA | ✗ | ✗ | ✓ |
Audit Logs Complete activity logging | ✗ | ✗ | ✓ |
GDPR Compliance Data privacy tools | ✗ | ✓ | ✓ |
SOC 2 Compliance Enterprise security standards | ✗ | ✗ | ✓ |
| Support & Training | |||
Email Support Standard email support | ✓ | ✓ | ✓ |
Priority Support Faster response times | ✗ | ✓ | ✓ |
Phone Support Direct phone support | ✗ | ✗ | ✓ |
Dedicated Support Dedicated customer success manager | ✗ | ✗ | ✓ |
Onboarding Assistance Guided setup and training | ✗ | ✗ | ✓ |
Training Sessions Live training for your team | ✗ | ✗ | ✓ |
Everything you need to know about our pricing and plans.
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