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Email-to-Ticket Conversion
Popular
Transform every customer email into a structured support ticket automatically. Our intelligent system recognizes customer inquiries, extracts key information, and creates organized tickets with unique case numbers, smart categorization, and priority detection.
✓Reduce manual work by 80% with automated processing
✓Never miss a customer inquiry with 100% capture rate
✓Smart priority detection based on content analysis
✓Automatic categorization using AI-powered classification
✓Duplicate detection prevents redundant tickets
✓Custom routing rules based on sender or content
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Real-time Team Collaboration
Keep your entire support team synchronized with instant communication tools, live status updates, and collaborative problem-solving features that ensure no customer issue falls through the cracks.
✓Instant team chat with context-aware messaging
✓Live status updates across all team members
✓Collaborative problem solving with shared notes
✓Reduced response times through better coordination
✓Internal escalation workflows
✓Team activity feeds and notifications
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Advanced Analytics & Reporting
Gain deep insights into your support operations with comprehensive analytics that track response times, customer satisfaction, team performance, and identify trends to optimize your support strategy.
✓Real-time performance dashboards
✓Customer satisfaction tracking and surveys
✓Team productivity metrics and comparisons
✓Trend analysis with predictive insights
✓Custom report builder with 50+ metrics
✓Automated weekly and monthly reports
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Intelligent Knowledge Base
Build and maintain a comprehensive knowledge base that helps both customers and agents find answers quickly. Features smart search, article suggestions, and automated content recommendations.
✓Smart search with natural language processing
✓Automated article suggestions for agents
✓Customer self-service portal integration
✓Content performance analytics
✓Multi-language support
✓Version control and approval workflows
Manage customer inquiries from email, chat, phone, social media, and web forms all in one unified interface. Maintain conversation history across all channels for seamless customer experience.
✓Unified inbox for all communication channels
✓Cross-channel conversation history
✓Channel-specific response templates
✓Automatic channel detection and routing
✓Social media monitoring and response
✓Voice-to-text transcription for phone calls
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SLA Management & Tracking
Define, monitor, and enforce service level agreements with automated escalations, deadline tracking, and performance reporting to ensure you meet your customer commitments every time.
✓Customizable SLA rules by priority and customer type
✓Automated escalation workflows
✓Real-time SLA breach warnings
✓Historical SLA performance reporting
✓Customer-specific SLA agreements
✓Business hours and holiday calendar support