Privacy Policy

Last updated: August 19, 2025

Our Commitment to Privacy

At SupportFlow, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support platform.

Information We Collect

Personal Information

Name and contact information (email address, phone number)
Account credentials and authentication information
Company information and job title
Support ticket content and communications

Usage Information

Log data and analytics information
Device information and browser type
IP address and location data
Cookies and similar tracking technologies

How We Use Your Information

Provide and maintain our customer support services
Process and respond to support requests
Send important service notifications and updates
Improve our platform and develop new features
Ensure security and prevent fraud
Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With your explicit consent
To trusted service providers who assist in operating our platform
When required by law or to protect our rights
In connection with a business transfer or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

End-to-end encryption for data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Employee training on data protection practices

Your Privacy Rights

Under GDPR and other privacy laws, you have the following rights:

Access

Request a copy of your personal data

Rectification

Correct inaccurate personal data

Erasure

Request deletion of your personal data

Portability

Export your data in a structured format

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our cookie consent banner or browser settings.

View Cookie Policy

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: privacy@supportflow.com

Address: SupportFlow Privacy Team, 123 Privacy Street, Data City, DC 12345