Documentation

Quick Start

Get up and running with SupportFlow in minutes. This guide will walk you through the essential steps to start managing customer support tickets effectively.

1. Create Your Account

Sign up for a free SupportFlow account and verify your email address.

2. Set Up Your Organization

Configure your organization settings, including name, domain, and basic preferences.

3. Invite Team Members

Add your support team members and assign appropriate roles and permissions.

Authentication

SupportFlow uses API keys for authentication. You can generate and manage your API keys from your account settings.

curl -H "Authorization: Bearer YOUR_API_KEY" \
     -H "Content-Type: application/json" \
     https://api.supportflow.com/v1/tickets

Basic Concepts

Tickets

The core unit of customer support. Each ticket represents a customer inquiry or issue.

Organizations

Your company or team workspace. All tickets and users belong to an organization.

Agents

Team members who can view, respond to, and manage customer tickets.

Need More Help?

This documentation is continuously updated. If you can't find what you're looking for, our support team is here to help.

Contact Support